Customer Testimonials
I drove an hour and a half to do business at Sanford Honda because of their reputation. Joy was amazing to work with along with the entire team. Joy was very knowledgeable, personable, and patient. Stacey and Burt were also very helpful and patient. 10/10 would recommend. This will be my preferred dealership moving forward.
I had to purchase a vehicle in a pinch due to a major break down. The Sanford Honda team worked swiftly to make my experience effortless. Make sure to ask for Mr. Charles for your sales needs. He has many years of experience in the car business and will take good care of you. He is also a US Army Veteran! 🇺🇸
Love my new to me car! Joy was the best to work with, and Tim in financing has all the answers. When my lease elsewhere is up on my 1st car, I'm going back to Honda again!
Great experience working with Joy! Joy was very helpful and informative with any questions we had. Five Stars all Day, 10 out of 10 would recommend. Thanks Joy!!
Jerry Farrar was very helpful! Not pushy at all Sanford Honda should not be overlooked and always ask for Jerry F!!!
Jerry Farrar was very nice and helpful helped me find the perfect car for me.
Smooth transaction. Salesman was professional . Followed up with us on our satisfaction with vehicle. .
I had such an amazing experience with Jerry! Jerry was very informative and helpful during my purchase! He made the entire process easy and enjoyable! This was my first time purchasing a car on my own, so I’m very thankful for such an amazing experience.
Ive purchased several cars from Sanford Honda over a 10 year spand. And was always treat with a like a loyal customer that's Jerry for your patience.
Very easy process. Charles and the entire staff was extremely helpful and not pushy. Answered all my questions upfront and truthful.
Mike @ Honda select was amazing. He was very helpful in the whole process of purchasing a vehicle. His kindness and manners was a plus!! I would do business with him again. Mike you rock!!!
Bought a new 2026 HR-V from Charles. Very smooth experience would highly recommend!
Dre was personable, professional and provided great customer service!
Mike gave us an excellent experience buying a new van for my wife and I he was very polite and has the right attitude for sales! Knows his products this is my second time on the lot we came back just to see Mike and left feeling blessed.
What a great experience! I had a car that was originally purchased here to sell for a woman who could no longer drive and contacted them. I was out of state and flew in to handle it. I can’t speak more highly of Jerry who facilitated everything, and was in constant contact with me. When I arrived Ollie took over from there and gave me a very fair price and had the entire transaction completed in a very short amount of time. Everyone we were in contact with were extremely friendly and helpful and I can’t recommend this ... Read More Google - May 21, 2026
Mike was super polite, enthusiastic and helpful with all questions. Highly recommend him and the dealership!
We purchased a used vehicle from here in January. The truck had a few issues. We reached out for help with a rocky start but a big thanks to ollie things were made right!
Ask for Charles C when you come to Sanford Honda. He and Team Honda will give you the VIP Experience.
We worked with Charles Clegg when buying a car recently. Great guy! He was very helpful and made sure we had a great experience! Thank you!
I just want to take a second to give a shout out to Sanford Honda for such a great experience. With all the vehicles I have purchased from dealers through the years, this was my first purchase at Sanford Honda and I will say it was a wonderful experience. I want to thank Charles in sales, first for his knowledge, no pressure approach and his great personality, he made this such a great experience from start to finish. Bill our sales manager for being so willing to work on numbers and try to find a solution to get us the ... Read More Google - May 17, 2026
Taj provided wonderful customer service, he was very helpful and personable throughout our car buying experience.
Taj was very helpful and answered all our questions efficiently.
My experience was great, my sales associate Joy was amazing, I told her what I wanted and she delivered. I would recommend anyone looking for a car go see her she will treat you right.
Nick (sales) and Stacey (GM) were a genuine pleasure to work with. Courteous, professional, and accommodating. Great overall experience!
Nick was awesome and extremely helpful throughout the whole car-buying process. He made the long experience of purchasing a car enjoyable and stress-free. Great customer service, very patient, and overall an awesome person to work with!
I was on the Blvd and went to browsing, the salesman was polite and knowledgeable. They didn't have what we wanted, yet they had an awesome selection. They may have what you want, go take a look!
Joy was wonderful! She welcomed us at the door, got right to business and into a test drive in minutes. She gave us all of the specs as we drove around, and found the vehicle we wanted quickly. When we’re in the market for our next vehicle I’d love to work with her again.
Joy Conner , was a great help with helping me get into my new 2026 Honda Accord! She never gave up on me when I wanted to give up! Customer service was great! I highly recommend if you needing a car she’s the one to go too ! Thanks again. Also and my finance guy was awesome!
Had a wonderful experience at Sanford Honda! Walked in and worked with Nicholas who was very friendly and was quick with info about the vehicle I was looking at, and made the process seamless. I met with Bill and John in the process of finalizing paperwork and trade in. Overall, highly recommend Sanford Honda for your next vehicle, and ask for Nicholas!
This was a wonderful experience! Working with Penny Howard was one of the best experiences I've had purchasing a vehicle. She didn't pressure me, was patient, and she made the process enjoyable. Everyone was friendly and helpful and the atmosphere was calm and happy. Buying went smoothly and I am very much enjoying my new ride! 🙂 I would certainly recommend Penny, and will!
Purchased my first new vehicle at 32 years old. My salesman Trace made the process a breeze. Strongly recommend!
I was very pleased with the service I received, and my salesman, Trace, provided exceptional customer care. He was very pleasant, practical, not at all overbearing, and extremely helpful in making sure I was comfortable with my purchase.
Allen was outstanding and Bill was extremely helpful negotiating my deal. Everyone was very professional and accommodating. One of the best car buying experiences. Highly recommend
Trace Raines was great to work with! Easy to buy from Sanford Honda! Would recommend to anyone looking
From the first hello, Michael Whipkey was extremely helpful and friendly. We absolutely enjoyed our experience and would recommend to anyone.
Great experience buying a new CRV with Charles, Tim and Summer. Can't recommend Sanford Honda enough
My wife and I are having a baby soon and we needed a new, family style vehicle. After many other dealerships, we landed at Sanford Honda where Trace met us with a smile and made us feel comfortable in a pressure free environment. We stopped looking after that and drove away in a brand new Pilot at a price that was unbeatable. Trace made the whole experience super smooth and even stayed well after his off time to help us get the deal. An absolute class act in customer service! Highly recommend and make sure to ask for Trace!
Ethan and Trace were fantastic
Very pleased with my experience at Sanford Honda. I had the pleasure of dealing with Stacey and Charles. They went the extra mile to find me the truck that I was looking for and couldn’t have been any nicer (thanks guys). Once I got to finance department John walked me through the process step by step, patiently answering all of my questions which was much appreciated. Thank you John. I would definitely recommend Sanford Honda.
I love with our new car!! Thanks to Nicholas and everyone else who helped us yesterday. The customer service was amazing, Very nice and helpful. We are glad we chose to get our car here!!
This is our third time purchasing from Sanford Honda. Joy was fantastic to work with and we are thrilled to be driving our new car home.
Pulled up to the lot and Trace came out and introduced himself. He has only been on the job for two weeks. I was there to buy my third Honda and he did a great job and was very helpful. I was treated with respect and courtesy from all the employees. The finance man Tim was so nice and kind. Thankful they made this experience a great one!
Allen took care of my fiancé so she mentioned him because I needed a new car. He worked with me to get a great deal also was coming in from Charlotte and mentioned that I wanted to get everything done in one day and he made the process so easy! Also his right hand man Tim helped me to get a great deal as well, so happy with my car!
Quick and easy. I was in and out.
Trace, was an awesome salesman! He answered all the questions that I had about the CRV and Accord. Really respectful and polite gentleman. It was my pleasure doing business with him today!!!
Great experience!!! Allen was super nice and efficient!
A wonderful salesman. Very helpful picking out a car. Was very patient with us. Was good with conversations and helped us with everything we needed.
Had a great experience purchasing my new Honda Passport Elite! Huge shoutout to my salesman, Allen Black, for doing a phenomenal job. I truly appreciate the professionalism and smooth process—thank you, Sir!
Zero. The sales man was not adequate. Or knowledgeable on the product he was selling. I walked away from the car I had wanted because of the quality of service and the quality of the car. The screen on the dash cost $5k to replace , the dealership was not interested in fixing it at all. I would highly recommend that if you need a car, DO NOT go to this car lot .
WARNING! This dealership operates with negligence. My nephew had his service performed here and was defrauded out of nearly 2,000$ in faulty repairs.
Deceitful dealership. Consumer beware! Do yourself a favor and review the recent reviews both here and on Yelp. Avoid this dealer at all costs if you know what’s good for you!!
Sold and installed a defective after market alternator for 1,100$ which failed a mere 1k miles after install. Anthony is extremely unprofessional and has lied to me and my family on numerous occasions. We intend to pursue legal action against this dealer.
During my recent visit to Sanford Honda for car repairs, I received a text from Summer expressing interest in purchasing my vehicle make and model. I responded, sharing my concerns about my outstanding loan and poor credit. Summer assured me that Sanford Honda had special programs in place to assist. However, when I arrived, I was unable to meet with Stacey or Bill as instructed. Instead, I spoke with a new employee who appeared unfamiliar with my situation. I felt that the initial information provided was misleading, and my time also gas was wasted. I have retained the text message.
I want to give a huge shoutout to Joy in sales, she truly lived up to her name and made the entire car-buying process a joy! She was incredibly responsive, communicated clearly every step of the way, and went above and beyond (even handling pickup and drop-off later on). If you’re shopping at Sanford Honda, ask for Joy, you won’t regret it. She earns 5 stars from me.
Unfortunately, the experience took a sharp turn after the sale. I purchased a 2018 BMW M240i, and shortly after driving it, I noticed significant vibrations at highway speeds and a strong ... Read More Google - Mar 6, 2026
Avoid this place, charged $550 to change engine and transmission fluid. I call every other genuine Honda dealership within 30 miles and all quoted between $300-350. Also try to push extra services that are not needed and service staff is very rude. I called to ask questions about extra services they were suggesting and could not get in touch with service advisor, they got me in touch with his manager and he said there was nothing he could do and would leave a message for the advisor to call me back. That was at noon, I got to the dealer at 4, never ... Read More Google - Feb 24, 2026
They may be great for purchasing a car HOWEVER their service department is a rip off. Took in my car for an oil change and transmission fluid change- the price was over $500. It seemed high, called several other dealerships within a 100 mile radius- was quoted $300-$360. I was told it depends on what type of transmission fluid they use. It may be closed one to my home- but it will be worth the drive to not do business with this dealership.
Sold me a car with 2 bad tires on it and said they would replace the one with cables showing "at the end of the week" and then never even called me. I do not have the time or patience for any more of their nonsense
My daughter had an appointment for a test drive scheduled 3 days in advance. Showed up 30 min early for them to tell her it has been sold. No text, call, email....not a thing... Very professional Honda... Keep up the good work!
First and last experience with Sanford Honda. Things that were agreed upon were gone back on and the communication was non existent. Would not recommend solely based on untrustworthy conversations and agreements that were made.
Went in for a oil change took 3 hours usually never that long got my car back with a oil leak which I’ve never had to begin with.I didn’t ask for a multi inspection just a oil change and now my car is damaged
Wanted to go test drive a pre-owned vehicle here. Sent an email in the morning asking if car was still available. No response. In the afternoon I called to see if it was still available so I wouldn't waste a 45 minute trip each way. The customer service rep had me hold while she checked then verified it was in and I made an appointment for an hour from then. Drove all the way there only to have the sales rep tell me the car sold that morning. Clearly no communication between staff. The sales floor is small - should ... Read More Google - Oct 16, 2025
Purchased brand new dirt bike 10 days .later saleman.said Do not have a return policy. On any if there products would never Purchased from them again
Honda CRV. Purchased at Aberdeen Honda, with 34000 miles as a certified vehicle. Transmission and brake fluid was changed with a complete service, verified on the Car fax report before the purchase Sanford Honda told my daughter she needed the same sarvices at 48, 000 miles. Took her $ 180.00 for a service that was not needed. My younger daughter was also disrespected at this dealership. I intend on taking this as far as I can up the cooperate ladder and local news organizations. Beware...... Service manager stated? NOT OUR FAULT!
Service department refused to submit a tire warranty for noisy tires even though all scheduled maintenance was done at this dealership using Honda maintenance reminder intervals. Last vehicle we’ll purchase at Sanford Honda.
My husband and I were very well satisfied with the customer service. A "big thank you to our Salesman Samuel Lucas.He did an EXCELLENT job!
Parts department is unresponsive and after multiple attempts for different parts over several years, I have found it is easier and faster to just order parts off of ebay, Amazon, or auto zone. Unless you physically go to the their window and ring the bell and then wait for when they feel like it you will not be acknowledge.
Beware of Bank after any deal the banks not linked to dealership any disputes are drug out while your interest grows you are liable for.
Had a missing lug nut after tire rotation and oil change, tire pressure on one tire was at 12 psi should have been at 52, never reset my maint. via dash. Not thorough at all. Verify everything before you leave. My mistake for not doing so.
Car was diagnosed for noise coming from the engine it needed a new belt and tensioner that was $750 not even five minutes after leaving the dealership I still hear the same nose so I don’t have time to comeback right away but I call and let the advisor know and make another appointment this time it’s a $4500 fix and nothing is mentioned about the $750 misdiagnosis I also paid for a tire rotation where I marked the tires and only one rear and one front tire had been rotated I say this to say they don’t make money ... Read More Google - May 13, 2025
Bought used Expedition. Halfway home (2+ hr away) xx engine lite came on. Once I got home other problems began...specifically turbo boost &/or cam phaser issue. I believe the dealership knew of these problems but concealed them. Will have to pay local mechanic to determine what the issue is. Bob B
Just left the service department after having 2 appts for two separate vehicles.
My first vehicle was said to have a $60 coupon on it which was nowhere reflected on the receipt. Both receipts had an additional charge for “supplies/doc” which also reflects no specifics as to what those supplies/docs were. I also was charged a 3% credit card charge which was not divulged at the time of check out.
It’s true. There is still an unrelenting amount of dishonesty and taking advantage of at auto service locations. Awful that other Honda service departments will get a bad rap for ... Read More Google - Mar 28, 2025
Had an appt for 830. Oil change took 2 hours. And my fluids were not even topped off. No wiper fluid at all in my car.
When we came to Sanford Honda workers were excited and polite because they thought we wanted to buy a car but when they learned we need help from the parts department they pointed us that direction. It took us a while to get help, people at the parts department are kinda slow. They advertise that they treat you as a family but I didn’t feel that. My Honda Odyssey key fob broke and they wanted more than $300 to replace and cut it out. I did it in another place for much cheaper. I don’t recommend this place.
I'd give ZERO stars if I could. Customer Service from the parts department was TERRIBLE! Don't spend your money here! Do yourself a favor & just go to the Honda dealership in Fayetteville or Cary, at least you'll be respected when you spend your hard earned money there.
My husband and I were shopping for a new car. I bought my last car from Sanford Honda and had such a great experience that this was one of our first stops. We pulled up at the dealership to look at some cars and we were never acknowledged by anyone. After looking on the lot for a while we decided to go inside and fell in love with the Prologue. Several employees walked passed us and never even said hello. I was hurt to have such a bad experience here that we ended up leaving and bought a new SUV ... Read More Google - Dec 24, 2024
Anthony Taylor went above and beyond to help me with my HR-V. As I was traveling to help my elderly parents, my dad fell and I drove from Shelby, NC while needing my Renaldo Honda to service my oil change. Dunn's Fast Lube people informed of the transmission cap and oil plug leak. Anthony and tech, Jacob, cleaned up transmission fluid discharged around the motor, replaced and capped properly. Now I can safely return to my husband and puppy in almost 4 hour drive home. Thank you, Anthony and Merry Christmas!
I am waiting for part to be replaced on my truck. I have not heard from them. I keep calling, keep saying the part is on back-order. It has been over 40 days and have not heard anything. I guess since the part is under warranty, I don't matter. Not even a call to let me know what's happening. Just frustrating.
Went due to a light that came on regarding my battery. Was told that the piece was not up for recall and charged me around 600 dollars to get it "inspected for faulty sensors." Light was still on after being told that it was fixed. I later found out was a faulty recall part by an independent mechanic, and charged me little to no fee. Please make sure to make your research or get a 2nd opinion before getting charged a hefty amount!
Front desk lady is extremely rude, was talking to me like if I don’t know anything. Regret calling this dealership. Would not recommend take your business to Cary Honda.
I have bought many vehicles at Sanford Honda. Ronnie Sasser was our salesperson. Ronnie retired. Like most dealerships they try their best to take advantage on what they charge for service. The GM and I have gone a few rounds on negotiations for vehicles. Probably one of the reasons we have not purchased a vehicle here lately.
This is hands down the worst Honda dealership I have ever Had to deal with the sales manager is crook and service department is completely incompetent.
If they order a part for you and they tell you they will call you when comes in. They won't. You'll have to call them and schedule the service after being transferred around and placed on hold waiting for the service manager. Then he with the excuse that it's the phone system will TALK OVER YOU if you are upset with the treatment you've received. AVOID this dealership if at ... Read More DealerRater - Mar 8, 2024
I went today to have my car looked at. I walked away with a $363.57 bill. It was supposed to be only $155.00 plus tax to figure out the problem. After about 30 minutes they came back with 2 filters that needed to be changed. I did not ask them to look at any filters but was willing to pay the $110. 00 to have those replaced. When I went to the cashier to pay $265.00 and asked why it was so high. She replied there was a disposal fee of $37.00. I told her I would throw whatever away myself but of course she said it had ... Read More Google - Feb 28, 2024
If I could give this place negative stars I would. I was just looking around, and stumbled on their site. Since then, I have been constantly harassed via phone calls, texts, and emails. It's insured I would absolutely NEVER buy anything from here. Absolutely worst experience with a dealership I've ever had, and I didn't even buy anything. Also, really read the five star reviews for this place. Most mention a Sanford Honda in FLORIDA. So it's not even this one that's got great reviews, they have to steal them from another dealership
Traveled 8 hrs to buy a used vehicle under the assurance it was road ready. The car had almost no clutch left, the bumper was about to fall off and the water pump was about to disintegrate.
Take heed from Bryan Honda of Fayetteville. Their customer service is much better. Share best practices on how you can improve your customer service experience. It will help you in the long run with customers who feel that a good experience with a particular car dealer will keep them coming back to purchase cars and not move to the Toyota dealership down the street. Just a piece of advice. Care more about the customers you want to continue to serve. It will go a long way.
Not a great visit and I won't be returning.
Left my van for service, recalls and tires. I had an online price for tires. They could not come close on a price match. Plus they had $300.00 worth of adders. I told them to skip the tires. They had the van all day. Picked it up late in the afternoon on Friday. On Monday get a need service alert!!!!! They did not service it.
Seems to be a disconnect between the parts dept. and the finance window. I prepaid for a back ordered part, was given a parts invoice, over counter receipt and a Visa Debit receipt. Part came in, showed the invoice stamped paid and my visa debit receipt yet 3 employees behind the finance window could not figure it out! 30 mins later I given the part. The parts mgmt and finance process may need some looking in to.
Today our car broke down at the Chickfila within seeing site of this dealership. I walked to the dealership to ask could a battery be installed after the car was jumped off at 4pm by AAA. The service advisor told me they were too busy to look at or install a battery in my HONDA. I was 2 hours from home and 2 hours from where I am going. He told me to come back tomorrow at 9am. He said the service department closed in 45 minutes. After I walked back to my car, I see the service department does not close until 5:30. ... Read More Google - Jun 30, 2023
-BUYERS BEWARE- "Limited" Lifetime Warranty is only covered on vehicles newer then 2014 and less then 40k miles. This is not a "or" matter either. Car has to meet both requirements or it does not apply to your purchase. This could have saved everyone a bunch of time by telling me this before signing final paperwork after speaking so highly of this warranty as if it would apply to my purchase. I can tell it's done in this fashion quite often to keep you reeled in until the end of the process. Especially after continuously asking ... Read More Google - May 17, 2023
After spending almost 3 hours trying to come to a reasonable price on a Passport, we finally reached an agreement only to be told the Passport we were negotiating for was just sold to another couple. We were never told anyone else was looking at the vehicle. Way too many games and "let me ask the finance manager what we can do" nonsense. 3 hours of our time wasted. Oh, they did offer to sell us an upgraded version where they generously knocked off $1,000. Will never do business with them.
2022 Honda Accord services 3 times, over the we year of owning my car, at this dealership. When I went for NC safety inspection they brought my air and cabin filters. Air filter was black, full of bugs and debris. Three services and they never checked the filters. Oil was over full. I am wondering what they did for all the money I paid them. I will never go there again. Wish I could post the pictures of the filters.
I brought my car in for some recall work. When I dropped it off, I asked for car wash. I saw the greeter write it down. When the car was picked up ... guess what?? No car wash. Sanford Honda service department SUCKS.