Bought used Expedition. Halfway home (2+ hr away) xx engine lite came on. Once I got home other problems began...specifically turbo boost &/or cam phaser issue. I believe the dealership knew of these problems but concealed them. Will have to pay local mechanic to determine what the issue is. Bob B

Anthony Taylor went above and beyond to help me with my HR-V. As I was traveling to help my elderly parents, my dad fell and I drove from Shelby, NC while needing my Renaldo Honda to service my oil change. Dunn's Fast Lube people informed of the transmission cap and oil plug leak. Anthony and tech, Jacob, cleaned up transmission fluid discharged around the motor, replaced and capped properly. Now I can safely return to my husband and puppy in almost 4 hour drive home. Thank you, Anthony and Merry Christmas!

This is hands down the worst Honda dealership I have ever Had to deal with the sales manager is crook and service department is completely incompetent. If they order a part for you and they tell you they will call you when comes in. They won't. You'll have to call them and schedule the service after being transferred around and placed on hold waiting for the service manager. Then he with the excuse that it's the phone system will TALK OVER YOU if you are upset with the treatment you've received. AVOID this dealership if at all possible.

Sanford Honda advertised a 2022 Toyota Highlander as having 7331 miles and also the Navigation system which is a factory add-on that lists for and additional $1040 for the new car purchaser. When I went to the dealer to see the car, it had 9665 miles on the odometer and did not have the navigation system as they had advertised. In addition, the warranty sticker on the window indicated the car was being sold, "AS IS" with no warranty. When I questioned her as to why the car was sold "AS IS", and if the car had the remainder of the original factory warranty, she stated the F&I person at Sanford Honda would discuss warranties when we got to that part of the "deal". The only explanation that Susan, the salesperson gave was, "one of the employees has been using the car" and regarding the fact that it didn't have the advertised "navigation system", stated it was a dealer "add on", when in fact, it is a factory add-on. When I told her I was not interested in the car because of those 2 issues, she then asked if I was interested in a new CRV or Honda Pilot.

I would give zero stars if possible. This dealership is a fraud. They took the deposit of $500 for a car and never delivered and it is almost more than 8 weeks and I never got my deposit back even after multiple phone calls. Finally, I have to initiate a dispute with my credit card company to get my money back. Malcolm Kendzia is such a pleasant talker but a terrible liar. Beware of this dealership before making a deposit with them

I spent a entire week trying to purchase a new Passport Elite and had no luck finding one so I started looking at the certified preowned ones. I was in contact with dealers from Miami to Jacksonville just trying to buy one of the ones they had advertised at the price they had them advertised for. All of them had ridiculous hidden fees, everything from $400 for nitrogen to $1500 for a lojack system. Fortunately I found a Passport Touring AWD CPO here at Sanford Honda. I called and was lucky to get Junior on the other end. He straight up told me exactly the cost to the penny. I drove in about 730pm on a Friday night and drove out in my new Passport about 30 minutes later. It was the quickest and simplest deal Ive ever made on a car. No BS, no dragging, no high pressure pitches. They were all very professional and very thankful. If your looking for a Honda, call Junior, he will hook you up. The finance guy was awesome too. THANK YOU SANFORD HONDA 🙌🏻

Well the car I wanted they you know try to talk you out of getting it so that you can finance a car and they can make money, all the cars there are used and pricey that’s why most of them Sit there in the lot for a long time. Oh well I’ll probably go to Raleigh NC to me you have a better chance of getting something you like anyways👎

I was very interested in a vehicle. The salesperson was very matter of fact about the final price and basically took the position of take it or leave it without any additional negotiation. I would have bought the vehicle had he even more interested in seling it.

No one ever contacted me regarding this purchase. I am ready to buy!! Email is best way to reach me

Great experience. Salesman Jarrod was great. I recommend this place if you’re looking for new/reliable vehicle.

We did a lot of research before deciding to purchase a 2021 Honda Odyssey EX. After diving up to another dealership and being disappointed there, we called Sanford Honda on a whim and got in touch with Mr. Allen Black, he immediately pulled the car we were looking for and had it waiting for us to test drive as soon as we arrived at the dealership. He was patient and accommodating as we navigated the purchase of our new car with two small boys in tow. We felt that Mr. Black and the dealership provided us with the best deal possible for both the new car and trade in value of our truck. We worked with Mr. Espinoza in financing and he was excellent - in addition to finalizing paperwork with us he provided our two year old with balloons and infinite patience. We cant say enough good things about our new car, the dealership, and the professionals that work there. Thank you so much!

Excellent professional service,very knowledgeable service people.Friendly and helpful. All work was performed in a professional and timely manner and I highly recommend them to anyone looking for good service.

Would rate them Less than 1Star in Sales,. Amanda Cheek Murray is Miserable Excuse for Sales Mgr. Wanted to order new Honda,. NEVER even got to THAT point she can't be bothered! Hey if they don't want Sale! Not going to kiss their fanny. Believe her Dad works there guess she's an Untouchable!

Terrible. After making me wait for a planned long time to wear me down, I let them my phone number and asked to call me for pricing. They subsequently ran my credit and denied me to inflict credit score damage. CLOWNS.

My wife took her 2019 Accord in for the first oil change. They also rotated the tires. When they did they used an oversized socket on the lug nuts and damaged all 4 wheels and didn’t advise us that they did. We had to return the next day for them to replace the door edge guards because only one person can install them and he was off. When my wife returned the next day I looked at the door edge guards and found the damaged wheels. We returned the next day so they could repair them, so they said. The repair is totally unexceptionable and I advised they needed to replace the wheels. The GM all but laughed in my face. He stated they would not replace them period Never have I had such a terrible experience at a dealership. I’m sure Honda doesn’t want this type of dealer representing them. The only reason for the 1 star is because the isn’t a zero!